Captain Floor (Hospitality Team Leader)

Are you a natural leader with a passion for hospitality? Join our dynamic team as a Captain Floor in Soreang, Jawa Barat, and take charge of delivering exceptional guest experiences! This is your opportunity to lead a high-performing team, drive operational excellence, and grow your career in a vibrant and supportive environment.

As a Captain Floor at Private Advertiser, you'll be the backbone of our hospitality team, ensuring every guest feels valued and well-cared for. With a strong focus on teamwork and operational efficiency, you'll manage a team of 10-15 staff members, ensuring they are equipped with the tools and support they need to excel. This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering outstanding service.

Located in the heart of Soreang, our hotel offers a unique blend of modern amenities and traditional charm, providing an unparalleled guest experience. Join us and be part of a team that is dedicated to making every stay memorable.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of 10-15 staff members, ensuring high standards of service and customer satisfaction.
• Oversee daily operations, including housekeeping, maintenance, and guest services, to ensure smooth and efficient hotel operations.
• Implement and enforce hotel policies and procedures to maintain a safe and comfortable environment for guests and staff.
• Train and develop team members to enhance their skills and performance, fostering a culture of continuous improvement.
• Monitor and report on key performance indicators (KPIs) to identify areas for improvement and ensure operational excellence.
• Resolve guest complaints and issues promptly and professionally, ensuring a positive guest experience.
• Collaborate with other departments to coordinate and execute special events, promotions, and initiatives.
• Ensure compliance with health and safety regulations, and maintain a clean and well-maintained property.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a leadership role within the hospitality industry, preferably in a similar capacity.
• Proven ability to lead and manage a team, with a strong focus on operational efficiency and customer service.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
• Strong organizational and problem-solving skills, with the ability to work under pressure and meet tight deadlines.
• Knowledge of hotel management software, such as PMS (Property Management System) and POS (Point of Sale) systems.
• Valid certification in hospitality management or a related field is a plus.
• Fluency in English and Bahasa Indonesia is required.
• Ability to work flexible hours, including evenings, weekends, and holidays.

🛠️ Keahlian

Lowongan Terkait