Customer Service Representative - Entry Level (Full Training Provided)

Kickstart your career in customer service with YWA Human Resource Corporation in the vibrant city of Canggu, Bali! This entry-level role is perfect for newbies looking to grow in a dynamic, supportive environment. You’ll receive comprehensive training and mentorship to develop essential skills in handling customer inquiries, managing complaints, and delivering exceptional service. With a starting salary of Rp 7,000,000 - Rp 8,000,000 per month, this is your chance to build a rewarding career in one of Indonesia's most beautiful destinations.

At YWA Human Resource Corporation, we pride ourselves on creating a welcoming atmosphere where every team member is valued. Our customer service representatives are the face of our company, ensuring that our clients receive the best possible experience. Whether you're handling emails, phone calls, or in-person interactions, your daily tasks will be diverse and challenging, keeping you engaged and motivated.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Manage and resolve customer complaints professionally and efficiently.
• Assist in maintaining customer records and ensuring data accuracy.
• Collaborate with the sales and support teams to deliver exceptional customer service.
• Participate in training sessions and mentorship programs to develop your skills.
• Contribute to improving customer satisfaction metrics and service quality.
• Stay updated with industry trends and best practices in customer service.
• Adhere to company policies and procedures, ensuring compliance and consistency.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Fluency in English and Bahasa Indonesia, both spoken and written.
• Basic computer skills, including proficiency in email, Microsoft Office, and customer service software like Zendesk or Freshdesk.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Willingness to learn and adapt to new processes and technologies.
• Positive attitude and enthusiasm for customer service.
• Experience in a customer service role is a plus but not required.

🛠️ Keahlian

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