Customer Care Representative - Premium Healthcare Support (Bali, Indonesia)

Join Maxicare, a leading healthcare provider, as a Customer Care Representative in the vibrant heart of Bali, Indonesia. This is your opportunity to deliver exceptional service to clients seeking premium healthcare solutions while enjoying the unique culture and lifestyle of Bali. As a Customer Care Representative, you will be the first point of contact for our clients, providing them with the highest level of support and assistance.

Maxicare is committed to providing comprehensive healthcare services to individuals and families in Bali. With a team of dedicated professionals, we strive to make healthcare accessible, affordable, and of the highest quality. Our Customer Care Representatives play a crucial role in ensuring that our clients receive the best possible experience throughout their healthcare journey.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service and support to clients seeking premium healthcare solutions.
• Handle incoming calls, emails, and chat inquiries from clients, answering questions and resolving issues promptly and professionally.
• Assist clients with scheduling appointments, providing information about healthcare services, and addressing any concerns they may have.
• Collaborate with the healthcare team to ensure that clients receive the best possible care and support.
• Maintain accurate and up-to-date records of client interactions and healthcare services provided.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Stay up-to-date with industry trends, regulations, and best practices in healthcare customer service.
• Promote Maxicare's healthcare services and products to clients, both existing and potential.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field, such as healthcare administration, business, or communications.
• Minimum of 2 years of experience in customer service or a related field, preferably in the healthcare industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong problem-solving and decision-making skills, with the ability to handle multiple tasks and priorities.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Familiarity with healthcare industry terminology, regulations, and best practices.
• Ability to work well in a fast-paced, dynamic environment.
• Fluency in both English and Indonesian, with the ability to communicate effectively in both languages.

🛠️ Keahlian

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