Front Desk & Operations Administrator - Premium Padel & Wellness Center

Join Pause And Padel, Bali’s premier padel and wellness destination, as a Front Desk & Operations Administrator. We’re seeking a dynamic, customer-focused professional to be the face of our brand, ensuring seamless operations and delivering exceptional service to our guests. Located in the vibrant Canggu, you’ll be at the heart of a thriving community that blends luxury, sports, and wellness.

As a Front Desk & Operations Administrator, you’ll manage daily operations, from check-ins to resolving guest concerns, while also overseeing our team’s performance. You’ll use tools like Hotelogix and Microsoft Office to streamline processes and maintain our high standards. This role is perfect for someone with 3-5 years of experience in hospitality or operations, who thrives in a fast-paced environment and is passionate about customer service.

At Pause And Padel, we offer a competitive salary, a collaborative work environment, and the chance to be part of a growing, innovative business. If you’re ready to elevate your career in a dynamic setting, we’d love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Manage front desk operations, including check-ins, check-outs, and guest inquiries.
• Oversee team performance and ensure adherence to operational protocols.
• Handle reservations and bookings using Hotelogix and other relevant systems.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Resolve guest complaints and issues promptly and professionally.
• Maintain accurate records and reports using Microsoft Office.
• Assist in event planning and coordination for our padel tournaments and wellness workshops.
• Promote our brand and ensure a welcoming atmosphere for all guests.

🎓 Kualifikasi & Syarat

• 3-5 years of experience in hospitality, operations, or a related field.
• Proven ability to manage multiple tasks and prioritize effectively.
• Strong communication and customer service skills.
• Familiarity with Hotelogix or similar property management systems.
• Proficiency in Microsoft Office (Excel, Word).
• Ability to work well under pressure in a fast-paced environment.
• Fluent in English and Indonesian.
• Enthusiasm for sports and wellness, and a passion for customer service.

🛠️ Keahlian

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